Privacy Policy
Your privacy is our top priority. RecoverlyRX operates in full compliance with HIPAA and data protection laws.
Privacy Policy Summary
Your privacy is our top priority. RecoverlyRX operates in full compliance with HIPAA and data protection laws.
What We Collect
- Contact details
- Health intake responses
- Payment information
- Treatment history
Our Commitment
- Never sell or share your data without consent
- All information encrypted and stored securely
- HIPAA-compliant data handling
- Transparent privacy practices
HIPAA Compliance & Patient Rights
As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), RecoverlyRX is committed to protecting your protected health information (PHI) according to the highest standards.
Your HIPAA Rights Include:
- Right to Access: You can request copies of your medical records and health information
- Right to Amend: You can request corrections to your health information if you believe it's incorrect
- Right to Restrict: You can request limitations on how we use or disclose your health information
- Right to Request Confidential Communications: You can ask us to contact you in a specific way or at a specific location
- Right to File a Complaint: You can file a complaint with us or the Department of Health and Human Services
- Right to Receive Notice: You have the right to receive this Privacy Notice
Protected Health Information (PHI)
We collect and maintain PHI about you to provide treatment, receive payment, and conduct healthcare operations. This includes:
- Medical history and symptoms
- Treatment plans and prescriptions
- Test results and medical records
- Insurance and billing information
- Communication records with providers
- Appointment and consultation notes
Information We Collect
Personal Information
Identity Information
- Full name and date of birth
- Address and contact details
- Government-issued ID verification
- Emergency contact information
Health Information
- Medical history and current conditions
- Current medications and allergies
- Treatment goals and preferences
- Provider consultation notes
Technical Information
We automatically collect certain technical information to improve our services and ensure security:
- IP address and device information
- Browser type and operating system
- Access times and page views
- Referral sources and navigation patterns
- Geolocation data (with consent)
How We Use Your Information
Treatment Purposes
- Provide medical consultations
- Prescribe medications
- Monitor treatment progress
- Coordinate care with providers
Payment Processing
- Process payment transactions
- Verify insurance coverage
- Handle billing inquiries
- Maintain financial records
Healthcare Operations
- Quality assurance programs
- Provider credentialing
- Regulatory compliance
- Service improvements
Security Measures
We implement comprehensive security measures to protect your health information from unauthorized access, use, or disclosure.
Technical Safeguards
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Multi-factor authentication and role-based access permissions
- Audit Logs: Comprehensive logging of all system access and data modifications
- Network Security: Firewalls, intrusion detection, and vulnerability monitoring
- Data Backup: Regular encrypted backups with secure off-site storage
Administrative Safeguards
- Security Officer: Designated privacy and security officers oversee compliance
- Staff Training: Regular HIPAA and privacy training for all personnel
- Incident Response: Established procedures for security breach response
- Business Associates: Contractual agreements with all third-party vendors
- Risk Assessment: Regular security risk assessments and updates
When We Share Information
We never sell your personal health information. We may share your information only in the following circumstances:
✅With Your Consent
We will share your information when you provide explicit written consent, such as when referring you to a specialist or sharing information with family members you've authorized.
⚖️Legal Requirements
We may disclose your information when required by law, including:
- Court orders or legal proceedings
- Public health reporting requirements
- Safety threats or abuse reporting
- Law enforcement investigations
🤝Business Associates
We work with HIPAA-compliant business associates who help us provide services:
- Pharmacy partners for prescription fulfillment
- Payment processors for billing services
- Technology vendors for platform maintenance
- Cloud storage providers for data hosting
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and ensure the security of our platform.
Essential Cookies
Required for basic platform functionality:
- Authentication and session management
- Security and fraud prevention
- Platform performance monitoring
- Load balancing and optimization
Optional Cookies
Used with your consent for:
- Analytics and usage statistics
- Personalized user experience
- Marketing and communication preferences
- Social media integration
Cookie Management: You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect platform functionality.
Your Privacy Rights and Choices
Access and Control
- Access Your Records: Request copies of your health information and treatment records
- Update Information: Correct or update your personal and health information
- Download Data: Export your health data in a portable format
- Communication Preferences: Choose how and when we contact you
- Account Deletion: Request deletion of your account and associated data
Privacy Controls
- Consent Management: Withdraw or modify your consent for data processing
- Marketing Opt-out: Unsubscribe from promotional communications
- Sharing Restrictions: Limit who can access your health information
- Data Portability: Transfer your data to another healthcare provider
- Complaint Filing: File privacy complaints with us or regulatory authorities
Data Retention and Deletion
Retention Periods
- Medical Records: Retained for 7 years after your last treatment or as required by state law
- Billing Information: Kept for 7 years for tax and audit purposes
- Communication Records: Stored for 3 years for quality assurance
- Technical Logs: Maintained for 1 year for security monitoring
Secure Deletion
When retention periods expire or upon your request, we securely delete your information:
- Multi-pass overwriting of storage media
- Cryptographic key destruction for encrypted data
- Physical destruction of hardware when necessary
- Certificate of destruction for sensitive documents
Privacy Contact Information
Privacy Officer
123 Healthcare Drive, Suite 200
Medical City, MC 12345
File a Privacy Complaint
If you believe your privacy rights have been violated, you can file a complaint with:
Use the contact information above
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
1-877-696-6775
No Retaliation Policy: We will not retaliate against you for filing a privacy complaint or exercising your privacy rights.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
How We Notify You
- Email notification to your registered address
- In-app notification when you log in
- Updated date on this privacy policy page
- Postal mail for significant changes
Your Continued Use
By continuing to use our services after policy updates, you acknowledge acceptance of the revised terms. If you disagree with changes, you may discontinue service and request data deletion.